355bet Privacy Policy

1. Data We Collect

355bet collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and in limited cases from third-party verification or payment service providers. The categories of personal data we collect are described below.

1.1 Registration and Identity Data

When you create a 355bet account, we collect the following information:

• Full legal name as it appears on your official identification document.
• Date of birth (required for age verification — players must be 18 or older).
• Email address used for account communications and login.
• Mobile phone number, which may be used for account security and two-factor authentication.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Username and encrypted password.

1.2 Identity Verification Documents

To comply with our know-your-customer (KYC) obligations and to confirm that players meet the minimum age requirement of 18 years, 355bet may request copies of the following documents:

• Bangladesh National Identity Card (NID).
• Valid passport issued by a recognised government authority.
• Official birth certificate issued by a Bangladesh government body.
• Proof of address, such as a recent utility bill or bank statement showing your name and address.

Identity documents are processed securely and retained only for as long as required by our legal and regulatory obligations. Copies of identity documents are never shared with third parties except where required by law or by our licensed payment processing partners for transaction verification purposes.

1.3 Financial and Transaction Data

When you make deposits or withdrawals on 355bet, we collect transaction-related data including the payment method used (for example, bKash, Nagad, Rocket, Upay, or bank transfer via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), transaction amounts in Bangladeshi Taka (৳), transaction timestamps, and transaction reference numbers. For card payments via Visa or Mastercard, we receive a tokenised card reference from our payment processor — we do not store full card numbers on our own systems.

1.4 Betting and Gaming Activity Data

355bet records all betting and gaming activity associated with your account, including sports bets placed (events, markets, selections, and stakes), casino game sessions (game title, stake, result, and duration), bonus activations and wagering progress, and account balance history. This data is used to operate the platform, resolve disputes, detect fraudulent activity, and fulfil our responsible gaming obligations.

1.5 Technical and Device Data

When you access the 355bet platform, we automatically collect certain technical data, including your IP address, browser type and version, device type and operating system, session timestamps and duration, pages visited within the platform, and referring URL. This data is used for security monitoring, fraud detection, platform performance optimisation, and aggregate analytics.

Data Category	Examples	Primary Purpose
Identity	Name, date of birth, NID, email	Account creation, KYC, age verification
Financial	bKash/Nagad transactions, bank transfers, card tokens	Deposit/withdrawal processing, fraud prevention
Betting Activity	Bets placed, games played, winnings	Platform operation, dispute resolution, responsible gaming
Technical	IP address, device type, browser, session data	Security, fraud detection, performance
Communications	Support emails, chat logs, feedback	Customer support, service improvement

2. How We Use Your Data

355bet processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following sets out our primary processing purposes and the legal basis for each.

2.1 Account Management and Service Delivery

We use your registration data to create and maintain your 355bet account, authenticate your identity when you log in, process deposits and withdrawals, credit winnings to your account balance, and communicate important account information to you by email. This processing is necessary for the performance of our contractual obligations to you as a registered player.

2.2 Identity Verification and Age Confirmation

355bet is committed to preventing underage gambling. We process identity and age verification data to confirm that all players are at least 18 years of age before permitting access to real-money betting and gaming services. This processing is a legal obligation and a core component of our responsible gaming programme.

2.3 Payment Processing and Financial Compliance

Financial transaction data is processed to execute deposits and withdrawals, to reconcile account balances, and to meet our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. 355bet may be required to report suspicious financial activity to relevant authorities under applicable Bangladeshi law. Financial records are retained for the periods required by applicable law.

2.4 Fraud Prevention and Security

Technical and behavioural data is analysed continuously to detect and prevent fraudulent activity, including account takeover attempts, bonus abuse, match-fixing, and financial fraud. This processing is in both your interest and ours, as it protects the integrity of the platform and the security of your account and funds.

2.5 Responsible Gaming Monitoring

355bet uses betting activity and session data to monitor player behaviour for indicators of problem gambling. Where our systems identify patterns consistent with harmful gambling behaviour — such as rapid escalation of stakes, extended uninterrupted sessions, or repeated self-exclusion requests — our responsible gaming team may contact you to offer support and information about available tools. This processing is conducted in your vital interest and in accordance with our responsible gaming obligations.

2.6 Marketing Communications

With your explicit consent at the time of registration, 355bet may send you promotional communications by email or SMS, including information about bonuses, seasonal promotions (such as BPL season offers, IPL specials, and Eid promotions), and new games or features. You may withdraw your consent to marketing communications at any time by updating your preferences in your account settings or by contacting our support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

3. Data Sharing

355bet does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processing Partners

To process deposits and withdrawals, we share necessary transaction data with our licensed payment processing partners, including mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) and international card networks (Visa, Mastercard). These partners are contractually bound to process your data only for the purpose of completing your transaction and to maintain appropriate security standards.

3.2 Identity Verification Services

355bet uses third-party identity verification providers to assist with KYC checks. These providers receive only the minimum data necessary to complete the verification — typically your name, date of birth, and a copy of your identity document. Verification providers are contractually prohibited from using your data for any other purpose.

3.3 Legal and Regulatory Disclosures

355bet may be required to disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required by applicable law, court order, or government directive. We will notify you of any such disclosure where we are legally permitted to do so. We will never voluntarily disclose your personal data to government or law enforcement bodies beyond what is legally required.

3.4 Service Providers and Technology Partners

355bet engages certain trusted technology service providers — including cloud hosting providers, analytics platforms, and customer support software — to help us operate the platform. These providers may process personal data on our behalf as data processors and are contractually required to implement appropriate data protection measures. They are not permitted to use your data for their own purposes.

4. Cookies & Tracking

355bet uses cookies and similar tracking technologies to operate the platform, enhance your experience, and gather aggregate analytics. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain your password or payment details.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable you to log in, maintain your session, and use core features such as the bet slip and account balance display. These cookies cannot be disabled without affecting platform functionality.
• Performance and Analytics Cookies: We use anonymised analytics cookies to understand how players navigate the platform — which pages are most visited, where users encounter difficulties, and how long sessions typically last. This data is aggregated and cannot be used to identify individual players.
• Functional Cookies: These cookies remember your preferences — such as your preferred language setting (English) and your responsible gaming limit settings — so that you do not need to re-enter them on each visit.
• Security Cookies: Security cookies help us detect unusual login behaviour and protect your account against unauthorised access attempts.

4.2 Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the 355bet platform. Detailed instructions for managing cookies are available in the help documentation of your browser.

4.3 Third-Party Tracking

355bet does not permit third-party advertisers or social media platforms to place tracking cookies on the 355bet platform. Any analytics tools used by 355bet are configured to anonymise IP addresses and operate under data processing agreements that restrict the use of collected data to platform improvement purposes only.

5. Data Security

355bet implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to, the following:

• SSL/TLS Encryption: All data in transit between your device and the 355bet platform is protected by 256-bit SSL/TLS encryption. Look for the padlock icon in your browser address bar when using 355bet.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial records, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is restricted to authorised 355bet personnel on a strict need-to-know basis. All staff with access to personal data undergo background checks and regular security awareness training.
• Two-Factor Authentication: 355bet offers two-factor authentication (2FA) for all player accounts. We strongly encourage all players to enable 2FA from their account security settings.
• Intrusion Detection: Our platform is monitored continuously by automated intrusion detection systems that flag and respond to unusual activity in real time.
• Regular Security Audits: 355bet undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.

While 355bet takes all reasonable technical and organisational measures to protect your personal data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players promptly and take immediate steps to contain the breach and mitigate its impact.

6. Data Retention

355bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we hold:

Data Category	Retention Period	Reason
Account and Identity Data	Duration of account + 5 years after closure	Legal obligation, dispute resolution
Financial Transaction Records	7 years from transaction date	AML/CTF compliance, tax records
Identity Verification Documents	5 years after account closure	KYC regulatory requirement
Betting and Gaming Activity	3 years from last activity	Dispute resolution, responsible gaming
Technical / Log Data	12 months	Security monitoring, fraud detection
Marketing Consent Records	Duration of consent + 3 years	Proof of consent, regulatory compliance

When data reaches the end of its retention period and there is no longer a legitimate purpose for retaining it, 355bet will securely delete or anonymise that data. Anonymised aggregate data (from which individual players cannot be identified) may be retained indefinitely for statistical and analytical purposes.

7. Your Rights

As a 355bet player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within 30 days.

7.1 Right of Access

You have the right to request a copy of all personal data that 355bet holds about you. We will provide this information in a clear, structured format. There is no charge for a standard access request. Where requests are manifestly unfounded or excessive, we may charge a reasonable administrative fee or decline to respond.

7.2 Right to Rectification

If any personal data held by 355bet is inaccurate or incomplete, you have the right to request that we correct it. Minor account details such as your contact email address or mobile number can be updated directly from your account settings. Corrections to core identity data (name, date of birth) require submission of supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where processing is based on consent), or where you object to processing and there is no overriding legitimate interest. Please note that 355bet may be unable to delete certain data where retention is required by law — for example, financial transaction records subject to AML retention obligations. Where full deletion is not possible, we will explain which data we are required to retain and why.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested or while an objection to processing is being assessed. Where processing is restricted, we will store your data but will not process it further without your consent, except as required by law.

7.5 Right to Data Portability

Where processing is based on your consent or on our contractual obligations to you, and where processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider.

7.6 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications from 355bet, update your notification preferences in your account settings or contact us directly at [email protected]. We will action all marketing opt-out requests within 5 business days.

8. Policy Updates & Contact

355bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When material changes are made, we will notify registered players by email to the address on file and will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

Your continued use of the 355bet platform following notification of a material change to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with any update to this policy, you must discontinue your use of the platform and may request account closure as described in our Terms & Conditions.

8.1 Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by 355bet, please contact our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 48 hours.

Contact method: Email only — [email protected] (subject line: "Privacy Enquiry").

Please do not send copies of identity documents to us via email unless specifically requested by our support team as part of a formal KYC or data rights process. Unsolicited identity documents received by email will be securely deleted without being processed.