Responsible Gaming
at 355bet

Our Commitment to Responsible Gaming

355bet operates in Bangladesh with a fundamental belief that gambling should be an enjoyable and responsible leisure activity. We recognise that a small proportion of players may develop problematic gambling behaviours, and we take our duty of care to every player on our platform seriously. Our responsible gaming programme is not a box-ticking exercise — it reflects a genuine commitment to player welfare that is embedded in how we build and operate the 355bet platform.

We invest in the tools, training, and processes that allow us to detect early signs of problem gambling, intervene proactively where necessary, and provide effective options for players who need to reduce or stop their activity on the platform. Every member of our customer support team in Bangladesh receives dedicated training in responsible gaming and knows how to handle sensitive conversations about problem gambling with empathy and professionalism.

Responsible gaming at 355bet rests on three pillars: prevention (ensuring players have the right information and tools before problems develop), intervention (identifying and responding to at-risk behaviour early), and support (making it easy for players to access help when they need it).

18+ Age Restriction

355bet operates a strict 18+ age policy. No person under the age of 18 years is permitted to register an account, access real-money gaming services, or participate in any promotional activity on the 355bet platform. This policy applies to all players located in Bangladesh and is non-negotiable under any circumstances.

Age Verification Process

All new players are required to verify their age before being permitted to make a deposit or place a real-money bet. Our know-your-customer (KYC) process requires submission of a valid, government-issued identity document — such as a Bangladesh National Identity Card (NID), a valid passport, or an official birth certificate. Accounts that cannot be verified as belonging to a person aged 18 or above will be suspended and any deposits refunded.

Protecting Young People

If you share a device with young people in your household, we strongly recommend taking the following precautions to prevent underage access to the 355bet platform:

• Always log out of your 355bet account after each session, especially on shared devices.
• Do not save your 355bet login credentials in your browser on a shared device.
• Consider using parental control software on shared devices or home networks to block access to gambling websites.
• Keep your account password confidential and do not share it with anyone, including family members.
• If you suspect a minor has accessed your account, contact us immediately at [email protected].

Deposit Limits

Deposit limits are one of the most effective tools for maintaining control over your gambling spend. 355bet allows every player to set a maximum deposit amount across three time horizons — daily, weekly, and monthly — denominated in Bangladeshi Taka (৳).

Limit Type	Period	Takes Effect	Increase Delay	Status
Daily Deposit Limit	Rolling 24 hours	Immediately when reduced	72 hours to increase	Available
Weekly Deposit Limit	Rolling 7 days	Immediately when reduced	72 hours to increase	Available
Monthly Deposit Limit	Rolling 30 days	Immediately when reduced	72 hours to increase	Available

To set or adjust a deposit limit, navigate to the Responsible Gaming section within your account settings. The 72-hour delay when increasing a limit is intentional — it provides a mandatory cooling-off period that prevents impulsive decisions made in the heat of the moment from taking immediate effect. Reducing a limit, by contrast, takes effect right away so that you can always act quickly to protect yourself.

Time-Out & Cooling-Off Periods

A time-out is a short-term voluntary suspension of your 355bet account. It is designed for players who feel they need a brief break from gambling without committing to a longer self-exclusion. During a time-out period, your account is locked from all real-money activity — you cannot log in, deposit, place bets, or spin slots. Your account balance and any pending withdrawals remain safe and will be processed normally.

Available Time-Out Durations

• 24-Hour Time-Out — A one-day pause. Ideal if you have had a frustrating session and want to step away before making further decisions.
• 48-Hour Time-Out — A two-day break to reset and reflect on your recent play.
• 7-Day Time-Out — A one-week cooling-off period, suitable for players who feel their play has become habitual or stressful.
• 30-Day Time-Out — A month-long break that gives you significant time and distance to evaluate your relationship with gambling honestly.

Time-outs can be activated immediately through your account settings without any waiting period. Once activated, a time-out cannot be shortened or cancelled — it will expire at the end of the chosen period. If you feel a 30-day time-out is insufficient, we strongly encourage you to consider permanent self-exclusion instead.

Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the 355bet platform. It is designed for players who recognise that they have a problem with gambling and want to take definitive action to stop. When you self-exclude, your 355bet account is permanently closed for the chosen exclusion period and cannot be reactivated under any circumstances until that period has fully elapsed — and only then after a mandatory review process.

Self-Exclusion Options

How to Self-Exclude

You can initiate self-exclusion in two ways: through the Responsible Gaming section of your account settings (available after login), or by emailing our support team directly at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, your chosen exclusion period, and a brief confirmation that you are requesting exclusion voluntarily. Our team will process your request within 24 hours and confirm closure by email.

During your self-exclusion period, 355bet will make all reasonable efforts to ensure that you do not receive any marketing or promotional communications. If you receive any such communication in error, please notify us immediately so we can correct it.

Recognising Warning Signs

Problem gambling can develop gradually and is not always easy to recognise in oneself. The following are common warning signs that gambling may be moving from entertainment into a harmful pattern. If you recognise three or more of these in your own behaviour, we encourage you to use our self-exclusion or time-out tools and to consider speaking with a professional counsellor.

Full Player Protection Tools Summary

The following table summarises every responsible gaming tool available to 355bet players in Bangladesh, how to access each tool, and how quickly it takes effect.

Tool	How to Activate	Takes Effect	Reversible?
Deposit Limit (reduce)	Account Settings → Responsible Gaming	Immediately	Yes — after 72-hour delay
Session Time Limit	Account Settings → Responsible Gaming	Next session	Yes — adjustable anytime
Reality Check Alerts	Account Settings → Notifications	Current session	Yes — adjustable anytime
Time-Out (24h – 30 days)	Account Settings or email support	Immediately	No — cannot be shortened
Self-Exclusion (6 months+)	Account Settings or email support	Within 24 hours	No — irrevocable for period
Permanent Self-Exclusion	Email [email protected]	Within 24 hours	No — permanent

Getting Help

If you or someone you know is struggling with problem gambling, you do not have to face it alone. 355bet's support team is available 24 hours a day, 7 days a week, and will treat all enquiries with complete confidentiality and without judgement. Our team can help you activate any of the responsible gaming tools described on this page, and can point you towards professional counselling resources.

Contact 355bet Responsible Gaming Support

Email: [email protected] — Subject line: "Responsible Gaming Help"

Our team will acknowledge your message within 24 hours and respond fully within 48 hours. For account suspension requests (time-out or self-exclusion), we will action the suspension within 24 hours of receiving your email, regardless of business hours.

General Advice for Safer Play

• Set a personal budget before each session and stick to it — treat any losses as the cost of entertainment, not as money to be recovered.
• Set a time limit for each session and stop when it expires, whether you are winning or losing.
• Never gamble when you are stressed, upset, tired, or under the influence of alcohol or other substances.
• Gambling outcomes are determined by random number generators — past results have no bearing on future outcomes. There is no "system" that guarantees wins.
• Take regular breaks during gaming sessions, even if things are going well. Step away, drink water, and check in with how you are feeling.
• Keep gambling in perspective as one of many leisure activities — do not let it become your primary source of entertainment or social interaction.
• Talk to someone you trust if gambling is causing you stress. A friend, family member, or professional counsellor can offer perspective and support that is hard to find alone.